Shipping & Delivery
Standard shipping charges
Free for orders with a goods value of $129 +
Flat $9.95 shipping on orders under $129
Express shipping charges
Flat $14.95 (up to 4 kg)
Express articles over 4 kilograms (calculated in checkout)
Parcel Transit Insurance
Signature on delivery and parcel transit insurance is automatically included free of charge with every order.
Delivery Standards
Standard Post Delivery Standards
Location |
Most arrive within |
Allow up to |
Adelaide | 1 business day | 2 business days |
SA (outside Adelaide) | 2 business days | 4 business days |
Melbourne | 2 business days | 4 business days |
VIC (non metro) | 3 business days | 5 business days |
Sydney | 3 business days | 5 business days |
NSW (non metro) | 4 business days | 6 business days |
ACT | 3 business days | 6 business days |
Brisbane | 3 business days | 6 business days |
Gold Coast | 3 business days | 6 business days |
QLD (non metro) | 5 business days | 7 business days |
Perth (inner city) | 4 business days | 6 business days |
Perth metro | 5 business days | 7 business days |
WA (non metro) | 6 business days | 10 business days |
TAS | 4 business days | 8 business days |
NT | 8 business days | 12 business days |
Express Posts Delivery Standards
The following express delivery standards apply from the time your parcel leaves Send A Toy.
Express orders placed by 9:30 am (ACST / ACDT) will ship the same business day.
Express orders placed after 9:30 am (ACST / ACDT) will ship next business day.
Location |
Most arrive within |
Allow up to |
Adelaide | 1 business day | 2 business days |
SA (outside Adelaide) | 2 business days | 3 business days |
Melbourne | 1 business days | 3 business days |
VIC (non metro) | 2 business days | 3 business days |
Sydney | 2 business days | 3 business days |
NSW (non metro) | 2 business days | 4 business days |
ACT | 2 business days | 3 business days |
Brisbane | 2 business days | 3 business days |
Gold Coast | 2 business days | 3 business days |
QLD (non metro) | 3 business days | 4 business days |
Perth (inner city) | 2 business days | 3 business days |
Perth metro | 2 business days | 4 business days |
WA (non metro) | 3 business days | 4 business days |
TAS | 2 business days | 4 business days |
NT | 4 business days | Insufficient data |
Express post exceptions to note
Orders are not posted or delivered on weekends or public holidays.
During extreme weather or fire events delivery delays may occur.
During COVID-19 restrictions delivery delays may occur.
Occasionally delivery delays occur as a result of our carrier, such delays are outside of our control. Send A Toy will not be held liable for nor provide compensation for any such delivery delays incurred.
Same day delivery
We do not offer a same day delivery service at this time. Most parcels sent express will arrive within 1 - 2 business days following dispatch.(2 - 5 days for destinations outside of the express network).
View full terms and conditions of our express delivery service here
Unattended property
One delivery attempt will be made for all shipping.
Your parcel will be taken to your local post office for safe keeping and collection within 14 days if your property in unattended (and you have not initiated and authority to leave instruction).
A calling card will be left at your premises.You will have 14 days to collect your parcel from your local PO.
Uncollected parcels will be returned to Send A Toy. A fee will apply to have your order re-shipped to the same or revised address.
Failure to collect parcel within 14 days
In most instances your parcel will be returned to Send A Toy.
Once returned you may request to have your parcel shipped again. A $12.95 re-delivery service charge will apply.
Alternatively, we can cancel and refund your order (less our out-of-pocket postage/return postage expenses).
Authority to leave instructions (ATL)
All parcels require a signature on delivery, unless precluded by COVID restrictions.
An ATL instruction can be applied by you (not Send A Toy), at your own risk.
In the event your ATL parcel is lost /stolen/damaged following delivery, a refund or other form compensation will not be issued.
Send A Toy staff can not apply an ATL instruction on your behalf.
To apply an ATL instruction - follow the "leave in a safe place" link that is included in your parcel tracking email or pending delivery text (sent by Australia Post once your parcel leaves Send A Toy).
Phone notifications prior to delivery
PO Box delivery addresses
Provision of wrong delivery address
If your parcel has already been manifested, we can not modify the delivery address.
If/when your incorrectly address parcel arrives back at Send A Toy, we can arrange to have it re-sent to a revised address.
A $12.95 re-delivery fee will apply to re-ship your parcel.
If your parcel is accepted at the incorrect address, it can not be retrieved by Send A Toy or Australia Post.
Send A Toy will not provide a refund/compensation for goods that are lost/stolen/damaged due to an incorrect address.
Adelaide local pick-up service
International shipping
Sending multiple gifts to different addresses
Saturday / weekend deliveries